More Bad Web Hosting Providers
Finished evaluating a couple more hosts. In the performance department, poor Spry fell down. Although their account was a great package and their support very helpful, the connection speeds to their servers just aren't solid. Websites on my Spry VPS hosting account took forever to load and often timed out, and I know of way too many hosting providers that only cost $7.95 per month that are better than that. However, they only charged my for the partial month I was with them, so their billing was very fair. I was actually sad that their service wasn't better.
On the flip side to Spry is Host Gator, where I received the exact opposite. Server performance was awesome; very nice hardware and Internet connections. Then came billing and support. They actually turned off my dedicated server account for almost two full days without ANY warning at all because of a past due amount . . . on a different web hosting package! I had a basic shared hosting account with them previously that apparantly didn't get cancelled when I upgraded to a dedicated server. So they shut off my $174.00 / month dedicated server for a small past due amount on a completely different hosting package. Again, with NO warning. I called and called and called to get it turned back on, but it wasn't until late the next day that the "one guy" they had who could turn it back on showed up. Terrible.
They never could get my billing straight to this very day, and I have found their billing department to be completely inept and uncaring towards its customers, so I'll move on. Host Gator truly is one of the worst billing experiences I've had since I started hosting websites in 1995, and I've actually personally tested over 100 web hosting providers. They might have been one of my top picks for hosting, but in my opinion they just don't value their customers.